Frequently Asked Questions
Find answers to common questions about MiniElephant electric wheelchairs, ordering, shipping, and support.
Our standard MOQ is 10 units per model for first-time orders. For repeat customers and bulk orders, we offer flexible quantities. Please contact our sales team for specific requirements.
Yes, we welcome OEM and ODM partnerships. We can customize branding, packaging, colors, specifications, and add features according to your market requirements. Minimum quantities for OEM orders may vary — please inquire with our team.
Our electric wheelchairs are certified with ISO 9001 (Quality Management), ISO 13485 (Medical Devices), CE (European Conformity), and FDA (US Medical Device Registration). We maintain rigorous quality control throughout production.
We offer a 1-year warranty on the frame and motor, and a 6-month warranty on the battery and controller. Warranty covers manufacturing defects under normal use. Extended warranty options are available upon request.
Shipping time depends on the destination and method. Typically: Sea freight takes 25-35 days, air freight takes 5-10 days, and express (DHL/FedEx) takes 3-7 days. We work with reliable logistics partners to ensure timely delivery.
We accept T/T (bank wire transfer), L/C (letter of credit), and for smaller orders, PayPal or Western Union. Payment terms are typically 30% deposit and 70% before shipment for new customers.
Yes, sample orders are welcome. We can ship 1-2 units for evaluation. Sample cost is negotiable and can be deducted from your first bulk order. Shipping costs for samples are at the buyer's expense.
The MiniRedone series has 10 models differentiated by weight, dimensions, and features. Key differences include: net weight (42-50KG), seat width (675-900mm), backrest height (780-1250mm), and comfort features like memory foam, reclining backrests, and color options. All share the same motor, battery, and frame material.
Yes, all MiniRedone models feature a foldable magnesium alloy frame design for easy storage and transport. Folded dimensions vary by model, with the most compact models folding to L830×W675×H780 mm.
All MiniRedone models support a maximum load of 150 KG (330 lbs), making them suitable for a wide range of users.
Consider your primary needs: weight (lighter models for frequent transport), seat width (standard 675mm or wide 750-900mm), back height (standard or tall 1200-1250mm), and comfort features. Our sales team can provide personalized recommendations based on your specific requirements.
Yes, we provide comprehensive after-sales support including technical documentation, video guides, spare parts supply, and online technical support. Our team is available via email, phone, and WhatsApp to assist with any issues.