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Frequently Asked Questions
Find answers to common questions about MiniRedone products, ordering, shipping, and more.
What is the maximum user weight?
The current product pages list a maximum load of 150 KG for the MiniRedone series. Please confirm the exact model before quoting.
What is the real-world range?
The product pages currently list an approximate range of 30 KM. Actual range depends on load, terrain, temperature, and driving style.
Can it be used indoors and outdoors?
Yes, the MiniRedone series is presented as suitable for indoor and outdoor use. Please check the exact tire and configuration for your market.
What is the seat width?
Seat width varies by model. Please compare each model page before sending a quotation request.
Is the battery removable?
Please confirm battery-removal details with the export team for the exact model you need.
How long does charging take?
The product pages list 4-6 hours for the current models. Actual charging time depends on battery condition and charger specifications.
Can the wheelchair be pushed manually?
Please confirm manual-push or freewheel details with the export team for the exact model.
What terrain is supported?
The wheelchairs are positioned for everyday indoor and light outdoor use. Please confirm terrain suitability with the model you are considering.
What is the MOQ?
MOQ depends on model, configuration, and destination market. Please contact the export team for the current quotation.
Can I order a sample?
Yes, sample requests can be handled through the contact form or WhatsApp. Sample availability depends on the selected model.
What are the payment terms?
Payment terms are discussed case by case for B2B orders. Please ask the export team for the latest terms.
What is the production lead time?
Lead time depends on order quantity and customization requirements. Please confirm when requesting a quote.
What shipping methods are available?
Shipping methods depend on destination, quantity, and urgency. Please ask the export team for sea, air, or courier options.
Can the logo be customized?
OEM/ODM requests, including logo customization, can be discussed with the export team.
Can the packaging be customized?
Packaging customization can be discussed for OEM/ODM orders.
Can specifications be modified?
Some specifications may be configurable depending on the model and order volume. Please ask the export team.
What is covered by the warranty?
Warranty details should be confirmed directly with sales before ordering so they match the exact model and market.
Are spare parts available?
Spare-parts support is available through the export team. Please confirm the exact part list for your model.
Still Have Questions?
Send your model list or market requirements and the export team will reply with the verified details.