Frequently Asked Questions

For the configuration described in our exhibition FAQ, the net weight is approximately 49 kg and the gross weight is approximately 58 kg. Weight varies by model and configuration; confirm the selected model before ordering.

The exhibition FAQ describes seat-width options from 500 mm to 640 mm. Seat dimensions vary by model and configuration; confirm the exact seat width for your order.

The configuration described in the exhibition FAQ has a standard seat depth of 480 mm. Confirm the seat depth of your selected model and seating configuration.

The stated maximum user weight is 150 kg. Confirm the load rating of your selected model before ordering.

The described design is modular, with a separable seat and base for flexible customization. Its brushless hub-motor design is intended for quiet, smooth operation and low-resistance manual pushing. Confirm the selected model’s structure, manual-push procedure, and available durability-test documentation with the export team.

Yes, an adjustable backrest is available on the described configuration to support a more comfortable seating position. Backrest adjustment and recline options vary by model; confirm your selected seating configuration.

We have around 10 models available and also support customization of different styles. Browse the current product catalog or discuss a custom configuration with the export team.

Yes. The controller can be installed on either the left or right side according to user preference. Confirm the installation arrangement for your selected model.

The model described in the exhibition FAQ does not currently support seat lifting. Ask the export team about current options before specifying this feature.

The exhibition configuration uses a 25.6V 16Ah LiFePO4 (LFP) battery. Confirm the battery specification for the exact model and configuration you order.

The stated range is approximately 30 km per charge. Actual range depends on user weight, terrain, temperature, battery condition, and driving style.

The exhibition FAQ states approximately 6 hours for a full charge. Charging time depends on the battery, its state of charge, and the charger supplied with the selected model.

The exhibition configuration has dual brushless motors rated at 350W each, with 700W total output. Confirm the motor configuration for your selected model.

The stated maximum speed is around 6 km/h. Confirm the specification and applicable local requirements for your selected model and market.

The exhibition FAQ states climbing capability up to approximately 13° for the described configuration. This is not a universal safe operating limit for every model or surface. Confirm the selected model’s rated slope limit and follow its manual; load, traction, surface condition, and ramp geometry affect safe use.

In the configuration described in the exhibition FAQ, the battery is built into the wheelchair and is not user-removable. Confirm this design for your selected model. Battery service or replacement should be arranged through the sales or after-sales team.

Under normal conditions, the battery can be used for many years. Actual lifespan depends on charging habits, use, storage, and operating conditions; this is not a fixed service-life guarantee.

Yes. The wheelchair features a foldable design for transportation and storage. Check the folded dimensions of your selected model.

Yes. The wheelchair is intended for indoor and everyday outdoor environments, including grass, gravel paths, sidewalks, community roads, shopping centers, and parks. Suitability depends on the selected model and surface conditions; follow the manual and avoid unsafe terrain.

It is splash-resistant for daily use, not waterproof. Avoid immersion and follow the selected model’s instructions for wet conditions.

After folding, the described wheelchair can fit in the trunks of many SUVs and larger vehicles. Fit is not guaranteed: compare the selected model’s folded dimensions and weight with your vehicle’s opening, cargo space, and loading capacity before transport.

Airline regulations vary, and acceptance is not guaranteed. We can provide battery specifications and related documents for confirmation with the airline. Tell the airline that the described configuration has a built-in, non-user-removable battery, and obtain its approval before travel.

ISO 13485, CE, and FDA-related compliance documents are available for buyer review; confirm their scope for your model and destination. FDA establishment registration is not FDA product approval or clearance. We also provide the Saudi SFDA Medical Device Marketing Authorization document, authorization No. MDMA-2-2026-4108, for review on our About page. This market-specific authorization applies only within the scope stated in that document.

We are a manufacturer specializing in electric wheelchairs, with our own production facilities, quality control system, and R&D team.

Yes. Every unit is tested before shipment.

Our export markets include Europe, the Middle East, North America, and Southeast Asia. These are regions, not a claim of authorization in every country; confirm documentation for your destination.

Yes. You are welcome to visit our factory. Contact the export team to arrange your visit.

We can discuss distributor cooperation based on your market plan and sales targets. Contact the export team with your target market and business proposal.

Our wholesale minimum order quantity is 30 units per order. Mixed models can be combined within that total in one container. OEM/ODM programmes are quoted separately, because a private-label minimum depends on the change involved.

We supply distributors and importers, so single units are not sold directly from the factory. If you need one chair, email johnson@semwheelchair.com or message +86 13819098967 with your country and city. Where we already have a distributor in your market we will point you to them; where we do not, we will say so.

The normal lead time quoted in the exhibition FAQ is 15–35 days. The actual schedule depends on model, quantity, customization, and order confirmation; confirm it in your quotation. This is not a shipping transit-time estimate.

FOB pricing depends on order quantity and specifications. Send your selected model, configuration, and quantity for a quotation.

Please share your purchase quantity and target market so we can quote the appropriate model and commercial terms.

Production normally takes approximately 25–35 days after order confirmation for a full container order. Confirm the schedule for your model, quantity, and customization. Shipping transit time is additional.

Yes. We offer more competitive pricing for large-volume orders. The exact price depends on the model, specifications, and quantity quoted.

Samples are usually available within 7–15 days. Confirm availability and preparation time for the selected model and configuration; shipping time is additional.

The sample price depends on the model and shipping method. Contact the export team for a sample quotation for your destination.

Yes. We offer different models and configurations for different budgets. Share your target price range and requirements for a recommendation.

Yes. Both OEM and ODM services are available. Share your model, branding, configuration, and quantity requirements with the export team.

Yes. Our modular seats can be designed and configured for different needs. Confirm compatibility with the selected model before replacing a seat.

Yes. Different seat colors can be customized based on order quantity. Confirm available colors and quantity requirements in your quotation.

Yes, adapting a preferred seat or wheelchair design is part of our modular customization approach. Compatibility is not universal; send your seat design and mounting requirements for review before installation.

Yes. Our OEM services include logo printing, packaging, and labeling. Share your artwork and order requirements with the export team.

Package dimensions vary by model. We can provide the exact carton size for the specific model and configuration.

We use strong export-standard cartons for transportation. Confirm the packaging specification for your selected model and shipping plan.

Sea freight usually takes about 30–45 days according to the exhibition FAQ. This is an indicative transit estimate, not a guaranteed delivery date; route, sailing schedule, customs clearance, and final delivery affect the actual timing. Confirm the current shipping plan with the export team.

The loading quantity depends on the model and package size. We can provide a detailed loading plan for your order.

The quantity varies by model and carton dimensions. Contact us for exact loading data for a 20ft or 40ft container and your selected configuration.

The exhibition FAQ states a 5-year warranty for the complete wheelchair and a 3-year warranty for key components such as the controller, battery, and motors. These are different coverage periods, not a 5-year guarantee for every component. Confirm the applicable model, coverage, exclusions, and claim procedure in the written warranty policy and order terms.

We provide spare parts and technical support. During the warranty period, replacement parts are provided according to our warranty policy after the issue and its coverage have been confirmed.

We provide battery replacement service and technical support during the warranty period, subject to the applicable warranty policy and confirmed issue. For a built-in battery, arrange service through our team rather than attempting user removal.

Yes. Replacement seats and other spare parts are available separately. Confirm the part and its compatibility with your model before ordering.

We provide online technical support, troubleshooting assistance, and spare-parts supply.

Contact our sales or after-sales team directly, and we will assist you promptly. Use the Contact page to reach the export team with your model and a description of the issue.